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Client Services Representative


Customer Service

Sector : TC Transcontinental Packaging

Jornada completa/parcial : Full-time

Client Services Representative

Client Services Representative

Create value at TC Transcontinental

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We are currently looking for a Client Services Representative. Our Client Services Representatives are responsible for providing direct front-line support for a national retailer to manage packaging projects for private label brands. This role will include full involvement in day-to-day activities and act as a liaison between the customer and production teams. The responsibility of a Customer Service Representative includes providing excellent customer service to the client, ensuring work is completed in a timely manner, and adhering to the highest level of quality.

We have been driving innovation since 1976.

With over 8,000 employees and 41 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all.

When benefits really help you live better.

  • [Group Insurance (including health, life, disability, dental, and travel insurance)[
  • [Paid maternity/paternity leave and educational reimbursement]
  • [Immediately vested 401k with company match]
  • [Supplier discounts on various products]
  • [Regular full-time position]
  • [Participatory management]
When your actions lead to success.
  • Manage daily production schedule and prioritize to meet client timelines;
  • Review, organize, and verify job specifications and ensure compliance to established protocol;
  • Work with systems and technology to enter jobs, open dockets, track jobs throughout the process, and close jobs to prepare for client billing;
  • Supervise client brand integrity, including reviewing projects for consistency;
  • Facilitate communication and pre-production meetings with printers when required;
  • Maintain a professional and positive client relationship, working closely with the customer to resolve any issues that arise;
  • Communicate with the internal Account Managers, advising of any scope changes throughout the job, or any potential issues with delivery dates;
  • Participate in the continuous development of process/workflow improvements by finding and suggesting workflow efficiencies where possible;
  • Work as part of a team, supporting team members with daily tasks and activities when needed;
  • Communicate with internal production team to validate and answer job related questions;
  • Responsible for contributing to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.
When your expertise drives us.
  • Degree or Associates Degree in Graphics Management and/or Marketing, Business Management;
  • Must have exceptional communication and organizational skills;
  • 4-6 years of experience in managing Packaging Artwork through all production avenues;
  • Ability to multi-task and work in a fast-paced environment with high volumes;
  • High level of proficiency in Microsoft Excell;
  • Ability to work independently as well as in a team environment.

When our contribution invents the future.

A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.

Send us your application. Create something with TC Transcontinental.


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